FAQ
What type of translations do you provide?
We provide business (legal and financial), marketing and service / product-related translations.
A full list of translation services we provide can be found here.
How do you track my payment?
Your email is used to track orders. As such, please ensure you remember the email used during payment. A payment receipt is sent to the same email automatically after payment for confirmation of payment. If you have entered your email wrongly during payment, you will not receive this payment receipt.
My credit card was rejected during payment, what can I do?
Check there is sufficient funds in your bank account, or if you have exceeded your daily spend, or if you have exceeded a payment limit. If the error code is '05', you need to check with your credit card provider for what is wrong with the card. We can also provide banking details for bank transfers. Just request for it - [email protected].
Do you mail / post translation hard copy?
We usually only deliver translations by email. There may be postage options available to customers for (NAATI) certified translation being requested within Australia.
I've not received the translation after the estimated time frame, what can I do?
Please ensure you are checking from the correct email that was used during payment.
Moreover, please check the junk/spam/trash folder where our email may have accidentally been moved into. If there is no email from us found in your inbox/junk/trash/spam folder, please email for support - [email protected]
What are your working hours?
Our normal working hours is 9-5pm (UTC/GMT+10) Monday to Friday, with limited email support on weekends and public holidays. Our translators also work across different time-zones so orders may progress over the weekends.
Do you use machine or AI translation?
No, we only employ human professional translators to ensure translation quality. We are aware of translation companies who machine-generate translations and employ human translators for post-edit work, but we are not providing our services in this way.
How much time is needed for translation?
Typically, our translators can translate up to 3,000 words per day depending on the technicality and layout of the document.
